Few people have seen the full evolution of healthcare revenue operations quite like Jason McNeil. With leadership roles spanning three major RCM and EHR ecosystems, Jason has spent nearly three decades helping practices modernize how money and data move through the healthcare system. 

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Jason’s Journey Across Three Major RCM/EHR Ecosystems

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Jason’s career has taken him across the full spectrum of healthcare administration, from early EHR implementations to managing enterprise-level RCM organizations processing millions of claims per year.

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He’s worked through every layer of the system: enabling EHR vendors to build out billing services, streamlining workflows, and leading national RCM operations that power thousands of providers. Each stop has sharpened his perspective on where the industry still struggles: fragmented data, manual processes, and the operational drag of paper-based workflows.

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“Every organization I’ve worked with has dealt with the same root challenge,” Jason says. “You can have the best billing team in the world, but if the information coming in isn’t normalized or automated, you’re still fighting fires instead of managing revenue.”

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The Value of Normalizing Inbound Information

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One of Jason’s core philosophies is that data normalization, making all inbound information consistent and structured—is the foundation for any scalable revenue operation.

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“Think about how many formats practices receive payments and remits in: paper checks, virtual cards, PDFs, portal downloads, ERAs, EOBs,” he explains. “If you can’t standardize that data layer, you can’t automate the rest of your process.”

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That insight is central to Anatomy’s approach. By digitizing every source of payment and correspondence, via lockbox, portal scraping, and EOB-to-ERA conversion, Anatomy helps billing teams start form clean, structured data. What follows is faster reconciliation, fewer posting errors, and a single source of financial truth.

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Why Integrated Lockbox + Automation Is the Next Frontier

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For years, lockboxes were treated as an afterthought, too difficult to systematically implement with a practice’s bank. Jason sees a different future.

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“When you think about a lockbox that is built for healthcare billing workflows, combining mail processing with AI classification, data normalization, and integrations into your EHR or billing platform, you suddenly have visibility and control over your entire revenue stream.”

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An integrated lockbox, when paired with automated reconciliation, turns what was once a manual bottleneck into a strategic asset. Practices can track every payment, post remits consistently, and manage all of the other payer correspondence, without adding staff.

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Supporting Change Management With End Customers

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Even the best automation strategy can stall if practices aren’t brought along for the change. Jason emphasizes that successful early adopters focus as much on customer enablement as they do on internal readiness. His advice for RCM and billing services companies: make adoption feel like an upgrade, not a disruption.

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1. Make It Part of Your Value Proposition

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“Don’t sell automation as an extra step, position it as part of your service. When you include mail digitization and lockbox capabilities in your core offering, you’re not just a billing service anymore, you’re providing full revenue operations support. It’s a clear differentiator that makes your partnership stickier and more strategic.”

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2. Share the Efficiency Gains‍

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“Offer better pricing to practices that use the lockbox. The efficiencies are real: fewer lost remits, less manual follow-up, and fewer staff hours chasing down checks sitting on a front desk. Passing a portion of those savings along shows alignment and builds trust.”

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3. Highlight Ease and Immediate Impact‍

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“The onboarding experience should feel effortless. Mail forwarding alone can give practices an instant improvement while payer addresses are being updated, and Anatomy supports those address-change workflows directly. When customers see benefits right away, adoption becomes the obvious choice.”

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The Takeaway

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Modernizing revenue operations isn’t just about new tools, it’s about rethinking the systems that connect people, process, and payment. Jason McNeil’s journey underscores that progress happens when data becomes reliable, workflows become intelligent, and compliance becomes embedded, not bolted on.

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As Jason puts it:

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“The future of RCM isn’t just digital. It’s intelligent. It’s connected. And it’s built to let teams focus on what actually drives financial performance, not on opening envelopes.”

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