🚶‍♂️ Imagine creating a new bank account for your healthcare practice… while walking home from work in New York City.

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That’s exactly what the CEO of Mood Health did. In just 10 minutes, he set up Anatomy’s modern healthcare lockbox solution — no paperwork, no weeks-long waiting.

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Mood Health is a fast-growing, home-based mental health care organization. As the practice scaled, their billing partner handled electronic remittances, but paper mail — checks, correspondence, and payer notices — became a major operational headache. Nicola Cowan, Mood Health’s head of operations, reached out to Anatomy to find a solution. 

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The Challenge: Paper Mail Chaos

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Despite adopting modern billing software, Mood Health still received large volumes of physical mail and checks. Managing that process revealed several pain points:

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• Manual check handling
  A team member had to physically receive and deposit checks. As Nicola put it, “They hate doing it. They eventually get there, but meanwhile, we’re asking, where’s our money and is it coming?”
  
  
• Mail bottlenecks
  Disputes, payer letters, and other correspondence piled up. Without timely scanning and routing, staff couldn’t track what had arrived or action items that needed attention.
  
  
• Virtual card frustration
  Virtual credit card payments add another layer of manual work: “I hate checks… and virtual cards are painful too. I log into Stripe, process them, and it drives me insane.”
  
  
• Unreliable visibility
  Without a consolidated, digitized mail process, the team lacked a “source of truth” for what was received, deposited, and actionable. This created anxiety and wasted hours reconciling gaps.
  
  

Solution: Anatomy introduced Mood Health to its modern, healthcare-specific lockbox. 

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• HIPAA-compliant mail digitization: All incoming mail is opened, scanned, and categorized (EOBs, checks, correspondence). AI auto-labels correspondence for faster triage.
• EOBs to ERAs: EOBs received in the mail are converted to ERAs, and seamlessly uploaded to Candid Health, Mood’s RCM software system.
• Virtual credit cards deposited: Anatomy can deposit virtual cards, and enable posting of the underlying EOB.

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For growing practices like Mood Health, billing software alone isn’t enough — the bottleneck is still in the mailroom. Anatomy’s healthcare lockbox turns paper checks, EOBs, and correspondence into streamlined, digital workflows. As Nicola put it, the biggest relief is simply “getting checks received and deposited reliably” — freeing her team to focus on patient care rather than piles of mail.

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💡 The result: Mood Health’s team no longer has to open envelopes, deposit checks, or chase missing mail. Everything is automated, visible, and reconciled — and it started with one effortless sign-up on the sidewalk.

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